FAQ

Purchasing & Downloads
After completing your purchase, you will receive a download link via email. If you don’t see it, check your spam or junk folder. Is it not there? Please contact me, and I’ll ensure you receive your files as soon as possible! 💌

Pattern Formats
Patterns are provided as PDFs, and include both black-and-white and color versions. Patterns also all contain single-page and multi-page versions with overlap. If you require more pages with larger symbols for visibility, please reach out to me, I'm happy to help you with a different file!

Patterns also come with a separate Pattern Keeper-file that is guaranteed to work with the app! 😊

Policies & Usage
Due to the nature of digital downloads, refunds and exchanges are usually not available. However, I'm more than happy to help if you experience any issues with your file.

If you’ve stitched one of my designs and want to sell the finished piece, you’re welcome to do so as long as it’s on a small, personal scale.

For more in-depth information on policies, please visit this page.

Stitch-A-Longs (SALs)
A Stitch-A-Long (SAL) is a mystery cross-stitch project where pattern sections are released over time. When you sign up, you gain access to each new release on scheduled dates. You can also join a SAL at any time and receive all previously released parts. If you’d like to share your SAL progress, you’re welcome to post in my Facebook group, I absolutely love seeing your work!

Custom Patterns
At this time, I don’t offer custom patterns. That said, I always appreciate suggestions for future designs, and would love to chat with you about your ideas! Just shoot me a message! 😄

Stay Updated!
To stay updated on new releases and SALs, sign up for my newsletter and follow me on Instagram! 💖